FAQs

  • You can reach us via telephone at (323) 970-8816 or email at info@heartwoodevents.com. Outside of office hours, the best way to receive a response from us is via email.

  • Heartwood rents children’s props, furniture, tabletop items, decorative accessories, and more. We make it easy for you to find the right products to bring the vision for your event to life. From ordering through final pickup, we focus on quality service and dependability so you can plan a memorable event with ease.

  • Heartwood currently delivers to:
    · Bel-Air
    · Beverly Hills
    · Brentwood
    · Sherman Oaks
    · West Hollywood
    · Santa Monica
    · Pacific Palisades
    · Topanga
    · Malibu

    We’re also available for destination events in:
    · Newport Beach
    · Laguna Beach
    · Montecito
    · Santa Barbara
    · Palm Springs
    · San Diego

  • Our showroom is currently not open to visitors. However, we are happy to share additional photos and videos of any item. Email us at info@heartwoodevents.com.

  • We currently do not offer full design or styling services. However, we work with plenty of talented (and lovely) local vendors who can help you design your event exactly as you picture it. Email us at info@heartwoodevents.com for our recommendations.

  • Children ages 2-8 years old can sit comfortably in our chairs.

  • Email us directly at info@heartwoodevents.com (or through our contact form). Send us your wish list of items and make sure to include the date and time of your event along with any other requirements.

  • Rain or shine, our delivery consultants will bring your rental items to your party’s doorstep. We set up and take down the equipment so that you can focus on more important things (like watching over a party filled with rambunctious little ones!).

  • We offer two delivery options—

    1. Friday Drop-off / Monday Pickup
      This does not change the product price as seen on the website.
      • 0-15 miles from West Los Angeles: $180 delivery
      • 15+ miles from West Los Angeles: custom quote

    2. Saturday or Sunday Same-Day Delivery
      Our delivery consultants will arrange a drop-off and pickup time with you.
      • 0-15 miles from West Los Angeles: $220 delivery
      • 15+ miles from West Los Angeles: custom quote 

    Please note our delivery price includes 30 minutes for on-site setup and 30 minutes to pack down. We charge an overtime fee of $50 for every additional 30 minutes beyond our allotted time.

    An overtime fee will also be applied if the drop-off or pickup time is after 5pm. Please contact us if you would like an accurate overtime quote.

  • We have delivery/pickup charges that apply to all orders. Please refer to our listing of typical delivery/pickup fees that may be associated with an event.

    Orders that require more complex delivery/pickup arrangements, or arrangements outside our standard business days, may incur additional charges.

  • All our furnishings are curated with your child’s safety and the care of your home in mind. Our setups meet the highest safety and cleanliness standards.

    • Pillow covers, linens, and blankets are professionally cleaned and will come in a plastic bag directly from the cleaner.
    • Rugs are vacuumed, sprayed, and spot-cleaned after each event.
    • Non-slip mats are placed underneath mattresses, wooden crates, and rugs so they stay securely in place.
    • Every teepee pole is secured to a sandbag or stake in the ground, keeping it firm and stable minimizing any risk of falling down throughout the event. Each pole also has a rubber or silicone floor protector.
    • You won’t see any wear and tear on our stuff. Items are replaced as necessary.

  • We only ask that the rentals be returned in the same condition that they were hired.

  • We accept all major credit cards, including Visa, MasterCard, Discover, and AMEX. There will be a 5% processing fee for AMEX.

    Additionally, clients can pay by wire transfers and ACH transfers. Please be specific when requesting this option as the banking information required is different for each.

  • If you cancel more than 14 days prior to your event, you’ll be fully refunded.

    For cancellations less than 14 days prior to your event—
    · 10–14 days prior: 50% deposit refunded
    · 7–9 days prior: 50% cancellation charge of total order amount*
    · within 6 days of event: 100% cancellation charge of total order amount*

    *minus delivery fee

  • While we encourage any final revisions on an event order to be made 72 hours before the delivery date, we can accept the removal of items from your order up until noon the day prior to delivery. If you remove items after the cut-off time, these items will still be charged to the order.

    Additional rental items can be added to your order until the end of business day the day prior to event delivery. Any additions to your order made after the cut-off time will be subject to a same-day processing fee, re-run, and/or weekend warehouse opening fee.

  • We typically provide a 3-day rental period. For weekend events, we offer drop-off/pickup Friday and return/pickup the following Monday. This is usually dependent on the venue and/or client requirements.

    Should there be a possibility that our rental products will be integrated with another companies' products, we strongly suggest that you arrange an after-hours pickup with us. You will be responsible for any items not available or missing from pickup, lost items, or requiring an additional pickup at a later time.

  • Unfortunately, if your event is outdoors and cannot go ahead due to the weather, we cannot issue a refund or reschedule your rentals. We have held items for you that another client may have liked to rent for their own indoor event that day.

  • You have up to 5 days after your event to return any missing items. Any items not returned, and any items returned broken or damaged will be subject to replacement fees. All replacement fees will be applied to the credit card on file at which time you will receive a final invoice.

  • Of course! Our team is always happy to help you choose the perfect rentals to bring your vision to life. From sizing and colors to our favorite styling tips, we'll provide all the recommendations you need to ensure your event is nothing short of spectacular. So go ahead and dream big—we're here to help you make it happen!

  • More questions? Email info@heartwoodevents.com. We’ll send an answer before long.

Booking Process

  • Build your dream wishlist and reach out to us directly via email to start the process. We’ll check the availability of the rentals you’re interested in and provide you with a rental proposal to review. Rentals will be placed on hold for 7 days to give you time to review and reserve your order.

    Upon reserving, we will ask for a 50% deposit as well as a credit card to have on file. We accept all major credit cards, including Visa, MasterCard, Discover, and AMEX.

  • Before your event date, we’ll be in touch to finalize delivery information with you and answer any questions you may have.

    You can also update your order quantities and add or remove items at this time. We know guest counts and plans can change, so you have until 3 days before your event date to make changes to your order. Your final payment is also due at this time and will be updated based on any final changes.

  • Our delivery consultants will arrive with your rentals and all the details they need to ensure your order is set up just as we’ve discussed. After your event, we will return to pick up your rentals—no moving is necessary on your part!